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Terms of Use

Last updated: 9 November 2026

IGW Studios (“we”, “us”, “our”) operates the website igwstudios.com (the “Website”). By using the Website, you agree to these Terms. If you don’t agree, please don’t use the Website.

1. About Our Services

IGW Studios provides social media, advertising, automation and strategy services to real estate agents and agencies. Information on the Website is general only. Any paid service we provide is governed by a separate written agreement or proposal between you and us. If that agreement conflicts with these Terms, the agreement applies.

2. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

  • Copy, scrape or reproduce Website content without our permission
  • Interfere with the Website’s security or operation
  • Submit false, misleading or someone else’s information through our forms

3. No Guarantee of Results

Results from social media and advertising depend on many factors outside our control, including platform algorithms, market conditions, ad spend, content supplied by you and how consistently it’s used. We don’t guarantee any specific outcome, such as leads, listings, sales, followers, reach or engagement.

4. Case Studies and Testimonials

Results, statistics and testimonials shown on the Website reflect the experience of specific clients. They aren’t a promise or prediction of results for anyone else.

5. Intellectual Property

All content on the Website, including text, graphics, logos, designs, frameworks, video and resources, is owned by or licensed to IGW Studios. You may view and share it for personal, non-commercial use, but you must not reproduce, resell or adapt it without our written permission. Ownership of work we create for clients is set out in each client’s service agreement.

6. Free Resources

Guides, playbooks or other free resources we provide are for your own business use. You must not resell or redistribute them.

7. Third-Party Links and Tools

The Website may link to or use third-party services, such as form tools, booking tools, Meta, Google and ManyChat. We aren’t responsible for their content, availability or practices, and your use of them is subject to their own terms.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or guarantees you have under the Australian Consumer Law that can’t lawfully be excluded.

9. Limitation of Liability

To the extent permitted by law, the Website is provided “as is” and we exclude all warranties not expressly stated in these Terms. We’re not liable for any indirect or consequential loss, or for loss of profit, revenue, data or opportunity, arising from your use of the Website or its content. Where our liability for a failure to comply with a consumer guarantee can be limited, it’s limited to resupplying the services or paying the cost of having them resupplied.

10. Indemnity

You agree to indemnify us against any claims, losses or costs arising from your misuse of the Website or your breach of these Terms.

11. Privacy

Our collection and use of personal information is explained in our Privacy Policy below.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.

14. Contact Us

If you have any questions about these Terms, please contact us:
By email: hello@igwstudios.com

Privacy Policy

Last updated: 12 October 2026

IGW Studios (“we”, “us”, “our”) operates the website igwstudios.com and provides social media, advertising, automation and strategy services to real estate agents and agencies.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us when you interact with our website or services. This may include:

  • Name
  • Email address
  • Phone or WhatsApp number
  • Address
  • Business details, such as agency name, role, website and social media links
  • Responses to our enquiry and audit forms
  • Messages sent to us by email, WhatsApp, social media or automated chat tools
  • Payment information (if applicable). Card payments are handled by our payment provider, and we do not store full card details.

Client Account and Lead Data

To deliver our services, clients may give us access to their social media accounts, ad accounts, Google Business Profile, website and contact databases. These may contain personal information about the client’s own customers and leads. We use this information only to deliver the services the client has engaged us for.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking

We use cookies and similar technologies, including the Meta Pixel, to measure ad performance and to show our ads to people who have engaged with us. Third parties, including Meta, may use cookies to collect information from our website and elsewhere for ad targeting and measurement.

You can control cookies through your browser settings. You can opt out of Meta’s use of cookies for ad targeting through your Facebook ad preferences at facebook.com/adpreferences.

2. Use of Information

We use the collected data for various purposes, including:

  • To provide and maintain our Service
  • To respond to enquiries and review form submissions before a call
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To process invoices and payments
  • To send occasional marketing communications (you can opt out at any time)
  • To run and measure our own advertising, including retargeting
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

We do not sell your personal information.

3. Disclosure of Data

We use trusted third-party tools to operate our business and deliver our services. These include form tools, Meta, Google, ManyChat, PocketAppraisal, email and SMS platforms, scheduling tools, cloud storage and payment processors. These providers may process data on our behalf, and may store it in countries other than your own.

Where we manage lead-capture tools or database automations for a client, that client remains responsible for their own customers’ and leads’ data. We handle that data only on the client’s instructions, never use it for our own marketing, and return or delete it on request when the engagement ends.

We may also disclose your Personal Data in good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of IGW Studios
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

4. Security and Retention of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We keep personal data only for as long as it’s needed for the purposes above or to meet legal and accounting obligations. After that, we delete it.

5. Your Data Protection Rights

You can request access to, correction of, or deletion of the personal data we hold about you by contacting us.

If you are a resident of the European Economic Area (EEA) or the UK, you have additional rights under the General Data Protection Regulation (GDPR). These include the right to restrict or object to processing, and to request data portability.

Depending on where you live, you may also have rights under your local privacy laws, and we’ll handle your request in line with those laws.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@igwstudios.com